First class!
I would highly recommend the family-owned Payson & Stoughton Jewelers in Plattsburgh. My husband wanted to alter my engagement ring for our 10th wedding anniversary. I found a picture of what I wanted and stopped by the store in early December to inquire. I did not want to go to a large franchised jewelry store, but instead, wanted to find someone who we could trust to make a custom ring and provide the personalized service I remember my parents having 30 years ago. I was delighted to find Mr.Charles Payson. He was very friendly, knowledgeable and detail-oriented. He provided quotes on various options for settings and stones in the store and via email as we live about an hour away.
He patiently sat down with us and used his AMAZING computer program to alter the ring design until I was completely satisfied. He kept me updated via email with various ring renderings and the details. He spent his own time, afterhours, changing the setting of my new ring and was very flexible in answering all our questions. He also shared his personal insights with us regarding the jewelry business. The staff at Payson & Stoughton was extremely professional.
It was no surprise that my fiancee cried when she put the ring on her finger for the first time. Indeed, the ring has lead to us hearing many "ooo's" and "ahhh's" among our friends when we showed them his work.
Charles has been my personal jeweler since I first met him in 1987. I had moved away from Plattsburgh only to return and find him still there at the same store doing all the jewelry work! I am so glad my favorite jeweler is still custom designing. Even though its been ten years I have noticed the shop is still the same "busy as ever". It's the type of place you might have to leave your repair for a few days but rest assured it is safe and insured. He also offered me a new service "It's your ring" a new way of custom design through computer aided design while I don't know yet if that is the way I am going I know he can still pull it off "old school".
If there is a better jeweler in NY State, I do not know who they are. Charles is a consummate professional, and takes great pride in everything he does. His craftsmanship is second to none; he helped us consider every conceivable option before we settled upon the final design for our engagement ring.
Payson and Stoughton Jewelers was an absolute pleasure to work with when designing my engagement ring with my grandmother's diamonds. We were not easy customers by any means, but Mr. Payson had such patience, talent and the best computer technology to bring our vision to life. He worked off hours to make sure that we had the best possible product done by the time my fiance wanted it. I am in love with my ring and am so glad we decided to do business with Payson and Stoughton! We will be going back!
We picked up my new ring this week. He was able to set my stones, polish my two bands and resize bands within our specific time frame. His service was fantastic. My new ring is gorgeous!!! Thank You Charles and everyone at Payson & Stoughton Jewelers. Keep up the great work. We WILL be back in the future.
His willingness to go that extra mile was superb, and his patience with us while we "umm'd" and "errr'd" was huge.
Payson Stoughton Jewelers is a US Jewelry Store based in Plattsburgh, New York. Payson Stoughton Jewelers is located at 373 NY-3 #4, Plattsburgh, NY 12901, USA.
Please contact with Payson Stoughton Jewelers using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Payson Stoughton Jewelers opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Jewelry Store in Plattsburgh