Wish I could give 0 stars. Brought our car here for an inspection, failed due to cracked tail light, all lights worked fine just a crack in outer plastic. They ordered the wrong part, then finally when they got the right part in they mixed up where the bulbs went. Blinker/brake light, one bulb is yellow and the other is clear. If you can't get that right you shouldn't be working on cars. Had to fix it myself and a massive upcharge on the part. Don't ever go here.
Stewart is the BEST manager at Plattsburgh. YOU CAN GET the best service possible for your Vehicles at a FAIR PRICE!
Chris is fantastic, he does top notch work and is extremely fair. I would recommend him,to anyone!
Worst customer service ever. As someone who works in the customer service industry, I can understand where customers can feel entitled with treating anyone a certain way, however, the situation that took place in the recent days at Munro Muffler in Plattsburgh was downright disrespectful. Took my car and the guy working the front desk was so rude. He cut me off every time I tried to speak, and I felt like somehow, I was being treated like a child in trouble, and almost taken advantage of because I'm not very familiar with cars. He started telling me how my mother was "yelling" at him over the phone, (immature much?) because she was upset over the fact that the work done on my car back in April was a "temporary fix". Yet somehow, we were never informed of this "temporary fix", otherwise we would have payed for something to be a "permanent fix". As a college student, my car is my only form of transportation, so I was stranded at this place, and of course, this man did not offer a ride or even the slightest bit of concern for how I was getting home. I eventually took a taxi back home, and then back to there, only for them to tell me my car needed a $1300 fix. Somehow from when they did a full inspection on my car back in April, this "problem" didn't "show up". This man offered no alternatives, no consideration for my situation, and didn't care to speak to my father who would be PAYING for this expensive fix. Mind you, my family is 5 hours away from Plattsburgh, so communication is a must. After all that, we have opted to give our money to a mechanic that appreciates our business, and offers sympathy to complicated situations. In the past, my family and I have had excellent service from Munro Muffler, but unfortunately, it takes one bad egg to convince us to take our money elsewhere.
Good service. However, the waiting room smelled like whatever they were burning for heat was not a clean combustion. I had to go stand outside multiple times in the cold because it was giving me a headache.
Monro Muffler Brake Service is a US Car Repair based in Plattsburgh, New York. Monro Muffler Brake Service is located at 37 Smithfield Blvd, Plattsburgh, NY 12901, USA.
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